Overview
All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
Only damaged / defected items are subject to return and store credit.
Returns must be unworn, unwashed, and in its original packaging and tags.
If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition with the manufacturers’ seal.
If the package is returned in opened condition, there is a minimum 10% restocking fee.
20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days.
It is the customer’s responsibility to bring the products to our facility for exchange.
No store credit is issued after 15 days. (Absolutely no returns for special orders.)
Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
Price on this invoice does not include shipping and handling fees.
Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact us.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
Need help?
Please contact us for questions related to refunds and returns.